Terms & Conditions

Last updated: 24 October 2026  ·  AuraBIOLABS (Pty) Ltd  ·  Cape Town, South Africa

1. Definitions

• "AuraBIOLABS" means AuraBIOLABS (Pty) Ltd, a company registered in the Republic of South Africa.
• "Website" means aurabiolabs.co.za and any associated subdomains or platforms.
• "Products" means bacteriostatic water, sterile water for injection, peptide-range products and any other goods listed on the Website.
• "Customer" means any individual or entity that registers on the Website or purchases Products.
• "B2B Buyer" means an approved business applicant who purchases Products in volume under a supply agreement.

2. Acceptance of Terms

By accessing the Website, creating an account, placing an order or submitting a B2B supply application, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, you must discontinue use immediately. These Terms apply to all Customers and B2B Buyers regardless of jurisdiction.

3. Products and Intended Use

3.1 Nature of Products

AuraBIOLABS manufactures products to GMP and ISO pharmaceutical standards. Our bacteriostatic water and sterile water for injection products are manufactured using validated Water for Injection (WFI) processes, aseptic fill-finish procedures and full batch record documentation.

3.2 Permitted Use

Products may only be purchased and used by:

• Registered compounding pharmacies.
• Licensed healthcare practitioners (doctors, nurses, pharmacists) for compounding or clinical use within their scope of practice.
• Sports medicine and wellness clinics operating under practitioner oversight.
• Registered research facilities and laboratories conducting lawful scientific research.
• Veterinary practices licensed to practise in South Africa.
• Individual D2C customers for lawful research purposes, subject to AuraBIOLABS' discretion to restrict sales.

3.3 Prohibited Use

Products may not be used for:

• Self-administration for therapeutic purposes without qualified medical oversight.
• Resale without an active approved B2B supply agreement with AuraBIOLABS.
• Any use that contravenes South African law, including the Medicines and Related Substances Act 101 of 1965 (as amended) and applicable pharmacy legislation.
• Any purpose that could endanger human health if used without appropriate professional knowledge.

4. Ordering and Payment

4.1 Orders

Orders placed on the Website constitute an offer to purchase. AuraBIOLABS reserves the right to accept or decline any order at its discretion, including where stock is unavailable, where there is reason to believe the order is for prohibited use, or where the Customer's account is under review.

4.2 Pricing

All prices are displayed in South African Rand (ZAR) inclusive of applicable VAT unless otherwise stated. Prices are subject to change without prior notice. The price applicable at the time of order confirmation is the price charged.

4.3 Payment

Full payment is required before dispatch. We accept payment through the methods displayed at checkout. We do not store full payment card information on our systems.

5. Delivery

Delivery is facilitated via The Courier Guy or equivalent registered courier services. Standard delivery (R160) and overnight delivery (R280) options are available at checkout. Delivery timeframes are estimates only and AuraBIOLABS does not accept liability for delays caused by third-party couriers, force majeure or events outside our control. Risk of loss passes to the Customer upon handover to the courier.

Products are classified as pharmaceutical-grade materials and must be stored in accordance with the storage conditions stated on the product label upon receipt. AuraBIOLABS is not liable for product degradation resulting from improper storage or handling after delivery.

6. B2B Supply

B2B supply is subject to a separate application, approval and pricing tier assignment process. Approval is at the sole discretion of AuraBIOLABS. Approved B2B Buyers are assigned to a pricing tier reflecting their monthly volume commitment. Tier assignments may be reviewed and adjusted with 30 days' notice. B2B Buyers may not onward-sell Products to any party without written authorisation from AuraBIOLABS. AuraBIOLABS reserves the right to terminate any B2B supply relationship upon breach of these Terms or applicable law.

7. Returns and Refunds

Given the nature of pharmaceutical-grade products, returns are accepted only where:

• Products are delivered in a damaged, defective or visibly compromised state.
• The incorrect product was dispatched by AuraBIOLABS.

Claims must be submitted within 48 hours of delivery with photographic evidence. Approved returns must be shipped back unopened and in original packaging. We do not accept returns of products that have been opened, used, stored incorrectly or returned beyond the claim window.

8. Intellectual Property

All content on this Website, including but not limited to text, images, logos, branding, design systems and product descriptions, is the intellectual property of AuraBIOLABS or its licensors. No content may be reproduced, distributed, modified or used commercially without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by South African law, AuraBIOLABS, its directors, employees and agents shall not be liable for any indirect, incidental, special or consequential damages arising out of or related to the use or misuse of our Products, including but not limited to personal injury, illness, adverse events, loss of data, loss of revenue or business interruption. Our total liability in respect of any claim shall not exceed the value of the Product to which the claim relates.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory right that cannot be excluded by contract.

10. Regulatory Compliance

AuraBIOLABS operates in compliance with applicable South African legislation including the Medicines and Related Substances Act, the South African Pharmacy Act, and regulations promulgated by the South African Health Products Regulatory Authority (SAHPRA). Customers are responsible for ensuring that their purchase and use of Products complies with all applicable laws in their jurisdiction.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from or relating to these Terms or the use of our Products shall be subject to the exclusive jurisdiction of the courts of the Western Cape Division, Republic of South Africa.

12. Changes to Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our Website or Services after any update constitutes acceptance of the revised Terms. For material changes, we will notify registered Customers via the email address on their account.

13. Contact

Avolvia (Pty) Ltd t/a AuraBIOLABS
Pretoria, South Africa
support@aurabiolabs.co.za